Privacy and Policy

Overview

This website is operated by Ultra Pest Control Services Pvt Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ultra Pest Control Services Pvt Ltd. Ultra Pest Control Services Pvt Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including Email marketing (if applicable): With your permission, we may send you emails about our services, new products, and other updates.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Terms And Conditions For Pest Control Services For Residential Customers And Housing Societies

1. Advice and recommendations:

Customers shall ensure resident co-operation to move materials and enable Ultra Pest Control employees to provide pest control services.
As pests can occur in any space and can spread from untreated to a treated area, Ultra Pest Control recommends that the customers help it by accessing all spaces covered by the contract.
Ultra Pest Control does not schedule services on its annual holidays. Customers should request a schedule change at least twenty-four hours before the time confirmed for their service.
Customer consents to receiving transactional information and promotional offers from Ultra Pest Control through email, SMS, WhatsApp, or other messaging platforms on the mobile number
and/or email id they provided to Ultra Pest Control.

2. Complaints and grievances:

In the event the customer has any complaints regarding Ultra Pest Control services under this contract, then the customer may convey the same for Ultra Pest Control redressal. Customers may choose to contact Ultra Pest Control through its website or email ID for recording their complaints.

3. Additional services and re-treatment:

Annual maintenance contract (AMC) services contracts entitled customers to free additional service or re-treatment if there is any re-infestation during the contract tenure. Ultra Pest Control may
ascertain the severity of the infestation and need for additional service or re-treatment by obtaining information from the customer and shall provide additional service or re-treatment only if it thinks
it necessary.

4. Pests covered:

Ultra Pest Control pest control services only cover those pests mentioned in its contract. Treatment of all the other pests is excluded unless agreed by Ultra Pest Control in writing.

5. Safety instructions:

Ultra Pest Control services may involve the use of chemical pesticides and for which its employees shall use appropriate personal protective equipment (PPE). Customers are advised to stay away from the place receiving pesticide applications for their safety.

6. Liability:

Ultra Pest Control shall not be liable for damages, death, injuries, or any consequential damage of whatsoever nature to any person or property, by its services, or from pests covered by the contract.
Customers shall not hold Ultra Pest Control responsible for any damage to the premises during its pest control services.

7. Termination:

This contract is neither terminable before the expiry period nor transferable. Ultra Pest Control shall credit the customer for the residual part of their contract in case premises change and if required, the customer agrees to pay Ultra Pest Control an additional amount towards the pest treatment at the new premises. Ultra Pest Control may terminate the contract with a written intimation to the customer.

8. Force Majeure:

Ultra Pest Control shall not be responsible for any delays or failure to perform its obligations mentioned in the contract if the reason for such delay or failure is beyond its control including acts of God, pandemics, war or civil disturbances and industrial disruptions, or any restrictions which may be imposed by the Government of India or State as the case may be.

9. Tenure:

The services shall be valid for the duration of the contract period and shall lapse and not get carried forward if the customer fails to avail themselves in such period.

10. Payment:

Contract charges are payable in advance and may be paid electronically by the customer on signing the contract.

11. Warranties:

The company does not make any verbal warranties or representations and requests customers not to accept any such information unless accompanied by Ultra Pest Control’s written confirmation.

12. Treatment Effectiveness:

Ultra Pest Control pest control services rely on the materials applied to impact pests. Customers shall not wash, paint, or in any other way disturb the treated space or surface to help ensure treatment efficacy.
Ultra Pest Control provides preventive steps on its website www.ultrapestcontrol.com to help customers minimize pest populations at their residences which they can adopt for ensuring the effectiveness of pest treatments.

13. Termite treatment: The following clauses pertain only to termite treatment.

This treatment involves drilling above the skirting of the wall or at wall-floor junction either or both which the customer shall allow.
Customers shall move wooden furniture and storage units away from the wall to facilitate access and treatment of the wall.
Before the treatment for drilling of the walls and floor, the customer shall provide details of concealed cabling and plumbing lines to Ultra Pest Control technicians to avoid accidental puncturing and damage.
The customers shall provide electrical power for use of electric drills and sufficient water to prepare emulsion for the treatment. The customer shall also assist by providing access to reach heights including areas above false ceiling and lofts.
Customers shall not defer or deny Ultra Pest Control service charges for areas that were not made available for drilling by a customer and which Ultra Pest Control did not treat.
The customer shall ensure that all premises in the customer contract are available for Ultra Pest Control to carry out the treatment. Also, the warranty shall be void for premises Ultra Pest Control did not treat for limitations of access. The customer shall delay the amount payable to Ultra Pest Control because some parts of the premises are locked, or some occupants of a residential community covered by the contract do not allow Ultra Pest Control to do the treatment.
Ultra Pest Control shall do re-treatment during checkup visits for termite control only if termites reappear.
Customers or their representatives shall show Ultra Pest Control technicians the ground location of the essential service pipes and cables. While its technician’s boreholes are in the ground, if pipes & cables are accidentally broken despite precautions, Ultra Pest Control shall not be liable for the damages.
The customer shall repair all leaking water pipes, failing which Ultra Pest Control shall not be responsible for the reduction in the efficacy of the termite treatment. Ultra Pest Control technicians shall not visit the customer’s premises in response to any complaint at such premises unless the customer stops the leakage.

14. Entire Agreement:

These terms and conditions and any document expressly referred to herein, constitute the whole agreement between Ultra Pest Control and the customer and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding, or agreements relating to the subject matter of any Contract.

Terms and Conditions For Pest Control Services For Business Customers

Ultra Pest Control Services Private Limited (Ultra Pest Control) agrees to provide Pest Management Services (Service or Services) at the specified areas of the customer’s premises described in the contract for the service charges plus taxes as applicable.
The contract specifies the contract period and the services Ultra Pest Control shall provide to the customer.
The customer’s furniture and equipment are excluded from the scope of this contract unless Ultra Pest Control agrees explicitly to their inclusion in writing.
Ultra Pest Control shall make a fresh inspection and submit a quotation for customer approval for additional areas or pests for which customers want treatment.
The contract covers: (i) the scheduled services to assess and, if necessary, treat the premises for managing the specified pests, and (ii) any additional services required in the unlikely event further steps are required to manage those pests in response to a customer complaint.
Ultra Pest Control shall provide a service record at the time of service to the Customer.
Additional service visits: In the unlikely event the customer notices fresh pests between regular Ultra Pest Control services, the customer shall immediately notify Ultra Pest Control, who shall carry out additional work to address the issue without further charge.
Ultra Pest Control requires that the customer implement any actions that it had recommended for effective pest management.
Ultra Pest Control shall deliver additional services only during regular business hours and for pests covered by this contract.
Service charges and payment: The service charges are based on services Ultra Pest Control shall provide, allowing for initial treatment costs, materials and equipment costs, service support, and administration costs (“service costs”).
If Ultra Pest Control agrees to accept a reduction or cancellation of any part of the services, any variation to the charges shall account for these service costs. The customer may not vary service charges pro-rata to the change in the services.
Ultra Pest Control shall periodically review its service charges and may increase them to reflect increased costs and provide the customer with at least two months prior notice of any increase in the service charges.
Ultra Pest Control is registered as an MSME and shall charge interest on amounts overdue for payment at the rate specified by The Micro, Small, and Medium Enterprises Development (MSMED) Act 2006.
The customer shall be liable to pay all charges for services Ultra Pest Control provides as per the contract and shall not in any manner deduct or withhold any amount (whether by way of set-off, counterclaim, or otherwise).
Should Ultra Pest Control incur costs to a collection agency or legal fees to recover any amount the customer did not pay, the customer shall pay such fees.
Ultra Pest Control reserves the right to cease all further services until customers pay all outstanding amounts they owe to Ultra Pest Control.
Customers shall request a service schedule change at least twenty-four hours before Ultra Pest Control confirmation for their service.
Customers consent to receive transactional information and promotional offers from Ultra Pest Control through email, SMS, WhatsApp, or other messaging platforms on the mobile number and email ID they provided to Ultra Pest Control.
Term: This Agreement shall operate for one year unless specified otherwise and shall automatically renew on mutual agreement for another year unless either party terminates it. Either party may terminate this Agreement on thirty (30) day notice given before the expiry of the current term.
Access: The Customer will provide Ultra Pest Control with access to the premises and water or electricity areas to perform the services at agreed times. Ultra Pest Control personnel will show their identification to the customer upon request and comply with all reasonable requests while present at the premises.
Pest assessment: All pest assessments in these services will be by visual inspection only and limited to those areas and sections of the customer property fully accessible and visible to Ultra Pest Control technicians or other employees on the day of the inspection. Equipment and fittings may conceal pests or pest activity and may reveal pests when the customer removes items.
Pests covered: The treatments will cover only those pests described in the contract. The contract excludes all other pests unless agreed by Ultra Pest Control in writing.
Advice and recommendations: Ultra Pest Control technician will report findings in the service records after each visit, including advice and recommendations to the customer to control and minimize pests.
Ultra Pest Control recommendations shall cover cleaning, storage, and maintenance. Ultra Pest Control may choose to terminate this contract if a customer fails to implement recommendations necessary to eliminate factors or conditions contributing to pest re-infestation.
Ultra Pest Control provides preventive steps on its website ultrapestcontrol.com to help customers minimize pest populations at their premises which they can adopt for ensuring the effectiveness of pest treatments.
Safety Instructions: The customer must follow the Ultra Pest Control technician’s safety instructions concerning pesticides and other safety instructions relevant to the services. The customer shall notify the Ultra Pest Control technician of any health and safety issues at the premises before the latter commence any service.
Treatment effectiveness: Ultra Pest Control will deliver the services competently and professionally considering these terms. The ongoing effectiveness of the pest control provided depends on the customer implementing Ultra Pest Control recommended hygiene, storage, and maintenance actions.
Pest treatment could become ineffective by the customer disturbing treated areas, changes in the surrounding environment, building alterations, renovations, and introducing materials to the property that encourage pest activity. Ultra Pest Control pest management services rely on the materials applied to impact pests. Customers shall not wash, paint, or in any other way disturb the treated space or surface to help ensure treatment efficacy.
Equipment: The customer agrees to take reasonable care of equipment installed at their premises by Ultra Pest Control as part of the services and follow any instructions given by Ultra Pest Control concerning the equipment and its use.
All equipment shall remain the property of Ultra Pest Control, and the Customer agrees not to move or modify the equipment, including removing any label indicating the equipment belongs to Ultra Pest Control.
The Customer accepts all costs of rectifying damage they cause to Ultra Pest Control equipment, including loss, theft, technicians, or damage caused by fire.
The customer agrees to inform Ultra Pest Control if someone damages or removes Ultra Pest Control equipment immediately.
On termination of this contract for any reason, the customer shall provide access to the premises to allow Ultra Pest Control to remove its equipment.
Damage to Utilities: If delivery of the services as per contract requires drilling or cutting any materials, the customer shall identify the location of all utility services to the property, including water and drainage pipes, electrical and telephone cables, and gas pipes.
Ultra Pest Control shall exercise due care in performing any drilling or cutting. Still, the customer shall be liable for any damage caused by penetration to any such services unless Ultra Pest Control employee’s negligence causes such damage.
Reliance on service and report: Ultra Pest Control provides its reports and records solely for the customer’s benefit, whose name is in the report. The customer cannot assign either this contract or any report to another person without Ultra Pest Control prior written approval that it may give conditionally or withhold.
Complaints and grievances: If the customer has any complaints regarding Ultra Pest Control services under this contract, then the customer may convey the same for Ultra Pest Control redressal. Customers may choose to contact Ultra Pest Control through its website or email ID for recording their complaints.
Termite treatment: The following clauses pertain only to termite treatment.
1. This treatment may involve drilling above the skirting of the wall or at wall-floor junction either or both, which the customer shall allow.
2. Customers shall move wooden furniture and storage units away from the wall to facilitate access and treatment of the wall.
3. Before the treatment for drilling of the walls and floor, the customer shall provide details of concealed cabling and plumbing lines to Ultra Pest Control technicians to avoid accidental puncturing and damage.
4. The customers shall provide electrical power for the electric drill and sufficient water to prepare emulsion for the treatment. The customer shall also assist by providing access to reach heights, including areas above false ceiling and lofts.
5. Customers shall not defer or deny Ultra Pest Control service
  charges for areas that customers did not make available for drilling and which Ultra Pest Control did not treat.
6. The customer shall ensure that all premises in the customer contract are available for Ultra Pest Control to carry out the treatment. Also, the warranty shall be void for premises Ultra Pest Control did not treat for limitations of access.
7. Ultra Pest Control shall do re-treatment during checkup visits for termite control only if termites reappear.
Customers or their representatives shall show Ultra Pest Control technicians the ground location of the essential service pipes and cables. While its technicians’ boreholes in the ground, if pipes & cables are accidentally broken despite precautions, Ultra Pest Control shall not be liable for the damages.
The customer shall repair all leaking water pipes, failing which Ultra Pest Control shall not be responsible for reducing the efficacy of the termite treatment. Ultra Pest Control technicians shall not visit the customer’s premises in response to any complaint at such premises unless the customer stops the leakage.
Subcontractors and Agents: Ultra Pest Control may engage or employ any person, subcontractor, or agent to provide any Services under this contract.
Entire contract: This contract contains the entire understanding of the parties, and all other terms, representations, conditions, guarantees, undertakings, and warranties, including liability for negligence which might have been implied by law or have any application, are expressly excluded from the fullest extent permitted by law.
Liability: Ultra Pest Control provides its services only for the benefit of the customer. Ultra Pest Control accepts no responsibility, whether in contract, tort, or otherwise, including concerning negligence, to any third party because of the provision of the services or any report provided concerning the agreement.
To the extent permitted by law, Ultra Pest Control total aggregate liability to the Customer under or concerning this contract and the services (including in contract, negligence, tort, or any common law or statutory right) is limited, at Ultra Pest Control option, to the resupply of the service or the cost of resupply of the service.
Inability to deliver services: Ultra Pest Control shall not be responsible for any delay or failure in meeting its obligations if the failure results from a cause beyond its control, including acts of God, storms or floods, war or civil disturbances, lockdown, pandemic, industrial disruption, or accidents involving the loss or breakdown of plant, equipment or facilities required for Ultra Pest Control services.
Governing Law: This contract is governed by the laws of the Union of India and both parties submit to the jurisdiction of the courts of Mumbai.
In the event of any disputes arising out of work carried out by Ultra Pest Control under these terms and conditions, both parties shall attempt to reconcile through mediation. If the dispute is not amicably resolved, the affecting party may approach the Court of Law in Mumbai only. The courts of Mumbai will have exclusive jurisdiction. Both parties shall bear their costs of litigation unless otherwise directed by the Court.
If the customer fails or delays paying its dues, Ultra Pest Control, shall have the right to approach MSME Samadhan Council or any such body that the Government of India may appoint to recover its dues.

Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Products Or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

+91-9594940000 info@ultrapestcontrol.com